My husband's car would not start- even after a jump so we had it towed to IA. We were bracing ourselves to hear "alternator" or "starter", but it was just dead- really, really dead due to a bad battery. Ken, the amazing front guy who we adore, told me that all was fine but the battery was defective. He charged it so I could take it to where we bought the battery to have it replaced under warranty. Unless we are dealing with something covered under warranty, we take it to IA. Rick and Laura are friends through church and I trust them. So grateful to have a place to take our vehicles where I know they are honest and are looking out for our safety. Couldn't find a better place!