Since Rick Palmer opened Innovative Auto Works at 2815 Premier in Plano, I have received superior service!One of the ways you can tell the quality of a "company" is by the employee attitude and turn over. To my knowledge, ALL the employees that started with Rick when he moved his service to the Premier facility in the mid-nineties are still with him; Ken, Richard, Mike, etc.I have trusted them with ALL my auto service needs ('76 Olds 98; '94 Audi; '95 Lincoln Town Car; '04 Lincoln Navigator; 05 Lincoln Avaitor; '07 Merc. Mariner.)I currently have the '95 Linc. Town Car with 225,000 miles. It has been serviced exclusively by Innovative, and it is Superior condition AND gets 24 mpg in the city.The people at Innovative sincerely care about their customers and go out of their way to meet your/our requirements, including doing what's necessary when budget is tight.From almost 15 years experience, I can tell you that their capabilities are superior, as is their honesty and integrity!I PROMISE, you can't do better for auto service!John & EllenPlano, TX