This is the place to go. When I think about fears with moving to a new town, I think about doctors, dentists and mechanics. If I moved to Dallas today, this would be the place I wish people told me about. I can call Ken and he knows my voice most times. There is a family feel to the business. There is also a ton of knowledge. Ken is usually at the front and will answer the phone and be the face of the business for many people-but he is no receptionist. He knows as much as anyone about your car and all of the ins and outs of repairing them. I have referred many people to Innovative. No one has left disappointed. One person had a mirror broken off of their car. The parts cost ended up being less than the estimate. Instead of pocketing that, the customer paid less than they feared. My wife and I are driving a 2001 Century Buick. It has 196,000 miles. The car's transmission has struggled and our heater went out going into the winter. We are trying to hold off on buying a car until absolutely necessary so that we can pay off the house-per the Dave Ramsey plan. Ken worked with the crew to assess whether it was worth repairing the car or scrapping it. They scoured the car for issues that might come up over the next year, knowing our plan to limit the driving miles to the train station and back home for work. We decided to stay with the car for the year and they repaired tons of things and came in under budget for the quote. Time and again I have learned to trust them for our auto needs and expertise.