Recently I brought my old X5 to Innovative to look at uneven ride height; sometimes a problem with self leveling suspension on these vehicles. All diagnostics checked out, yet the height was still off. Rick didn't quit and say he couldn't resolve the problem as I suspect other shops would have done. He personally went the extra mile to identify a bent control arm and bracket that was throwing everything off. He modified the bracket to allow the vehicle's computer to stop being fooled by the misaligned bracket and start adjusting ride height correctly. Problem solved! Innovative approach? You bet!